Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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301-770-2230 | 12025 Nebel St

CODE OF ETHICS

CODE OF ETHICS, Rockville, MD

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

What Our Customers Are Saying

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Sam helped me with the transmission. I was hesitant if I should replace it as my car had 100,000 miles. He worked with me. Thank you-

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Sam and his team are wonderful! He is honest, fair and will go out of his way to find the best solution to any issue your car may have. Sam is courteous and generous, and I highly recommend Golden Gears. I teach at a school nearby and we ALL take our cars to him. I just picked up my car from his spotless workshop, and Sam found a cosmetic flaw which he fixed on the spot, free of charge. Golden Gears is a treasure.

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I know that the job will be done right, and that it was needed.

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Great service, Sam is very attentive and helpful, the service is very trustworthy.

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Truly impressed by GOLDEN GEARS, both the the level of professionalism of the staff and owner Sam as well as technical know-how. Overall, would (and will) return in a heartbeat. Honest & trustworthy-- two characteristics that are all too hard to find these days. Thank you, V, J and Sam. I'll be back (hopefully not too soon, though!)

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I've been coming to Golden Gears for 10+ years. Sam and the team always do a great job. It's invaluable to have a mechanic you can trust.

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Excellent, trustworthy service for over 20 years!

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Sam is a very skilled mechanic who is good at diagnosing and repairing problems. He is also very trustworthy, and completes repairs promptly.

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I usually choose a garage based on recommendations from friends, but took a chance and went to Golden Gears based on online reviews. The Maryland inspection went well and the price was very reasonable. The owner recommended that the tires be rotated, which I knew needed to be done as I had incorrectly moved the newer tires to the back of the car when I rotated them myself. Based on this experience, I trust this shop and plan to return for maintenance and repairs.

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Fabulous experience. I think I've found a car repairman to go to for the rest of my life. Competent, kind, and fairly priced.

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • ASE Master Technician
  • BBB Accredited Business
  • ALL-DATA
  • BG Products
  • Car Care Aware
  • Call Us For Service: 301-770-2230