Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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301-770-2230 | 12025 Nebel St Rockville, MD 20852

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Discover More About Appointments and Repair Services At Golden Gears Automotive, Inc in Rockville

Reviews
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Miscellaneous Auto Services


What Our Customers Are Saying

Sam and his team are wonderful! They do outstanding work! Very fair. My sister recommended Golden Gears to me 30 years ago. Would not go anywhere else. Highly recommend!

, 09/01/2021

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Sam helped me with the transmission. I was hesitant if I should replace it as my car had 100,000 miles. He worked with me. Thank you-

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Sam and his team are wonderful! He is honest, fair and will go out of his way to find the best solution to any issue your car may have. Sam is courteous and generous, and I highly recommend Golden Gears. I teach at a school nearby and we ALL take our cars to him. I just picked up my car from his spotless workshop, and Sam found a cosmetic flaw which he fixed on the spot, free of charge. Golden Gears is a treasure.

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I know that the job will be done right, and that it was needed.

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Great service, Sam is very attentive and helpful, the service is very trustworthy.

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Truly impressed by GOLDEN GEARS, both the the level of professionalism of the staff and owner Sam as well as technical know-how. Overall, would (and will) return in a heartbeat. Honest & trustworthy-- two characteristics that are all too hard to find these days. Thank you, V, J and Sam. I'll be back (hopefully not too soon, though!)

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • ASE Master Technician
  • BBB Accredited Business
  • BG Products
  • Car Care Aware
  • Call Us For Service: 301-770-2230