Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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301-770-2230 | 12025 Nebel St

CUSTOMER SURVEY

CUSTOMER SURVEY, Rockville, MD

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Golden Gears Automotive, Inc is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Golden Gears Automotive, Inc we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


What Our Customers Are Saying

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Sam helped me with the transmission. I was hesitant if I should replace it as my car had 100,000 miles. He worked with me. Thank you-

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Sam and his team are wonderful! He is honest, fair and will go out of his way to find the best solution to any issue your car may have. Sam is courteous and generous, and I highly recommend Golden Gears. I teach at a school nearby and we ALL take our cars to him. I just picked up my car from his spotless workshop, and Sam found a cosmetic flaw which he fixed on the spot, free of charge. Golden Gears is a treasure.

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I know that the job will be done right, and that it was needed.

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Great service, Sam is very attentive and helpful, the service is very trustworthy.

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Truly impressed by GOLDEN GEARS, both the the level of professionalism of the staff and owner Sam as well as technical know-how. Overall, would (and will) return in a heartbeat. Honest & trustworthy-- two characteristics that are all too hard to find these days. Thank you, V, J and Sam. I'll be back (hopefully not too soon, though!)

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I've been coming to Golden Gears for 10+ years. Sam and the team always do a great job. It's invaluable to have a mechanic you can trust.

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Excellent, trustworthy service for over 20 years!

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Sam is a very skilled mechanic who is good at diagnosing and repairing problems. He is also very trustworthy, and completes repairs promptly.

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I usually choose a garage based on recommendations from friends, but took a chance and went to Golden Gears based on online reviews. The Maryland inspection went well and the price was very reasonable. The owner recommended that the tires be rotated, which I knew needed to be done as I had incorrectly moved the newer tires to the back of the car when I rotated them myself. Based on this experience, I trust this shop and plan to return for maintenance and repairs.

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Fabulous experience. I think I've found a car repairman to go to for the rest of my life. Competent, kind, and fairly priced.

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • ASE Master Technician
  • BBB Accredited Business
  • ALL-DATA
  • BG Products
  • Car Care Aware
  • Call Us For Service: 301-770-2230