Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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301-770-2230 | 12025 Nebel St

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Rockville, MD

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 301-770-2230 or make an appointment online!


What Our Customers Are Saying

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Sam helped me with the transmission. I was hesitant if I should replace it as my car had 100,000 miles. He worked with me. Thank you-

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Sam and his team are wonderful! He is honest, fair and will go out of his way to find the best solution to any issue your car may have. Sam is courteous and generous, and I highly recommend Golden Gears. I teach at a school nearby and we ALL take our cars to him. I just picked up my car from his spotless workshop, and Sam found a cosmetic flaw which he fixed on the spot, free of charge. Golden Gears is a treasure.

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I know that the job will be done right, and that it was needed.

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Great service, Sam is very attentive and helpful, the service is very trustworthy.

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Truly impressed by GOLDEN GEARS, both the the level of professionalism of the staff and owner Sam as well as technical know-how. Overall, would (and will) return in a heartbeat. Honest & trustworthy-- two characteristics that are all too hard to find these days. Thank you, V, J and Sam. I'll be back (hopefully not too soon, though!)

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I've been coming to Golden Gears for 10+ years. Sam and the team always do a great job. It's invaluable to have a mechanic you can trust.

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Excellent, trustworthy service for over 20 years!

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Sam is a very skilled mechanic who is good at diagnosing and repairing problems. He is also very trustworthy, and completes repairs promptly.

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I usually choose a garage based on recommendations from friends, but took a chance and went to Golden Gears based on online reviews. The Maryland inspection went well and the price was very reasonable. The owner recommended that the tires be rotated, which I knew needed to be done as I had incorrectly moved the newer tires to the back of the car when I rotated them myself. Based on this experience, I trust this shop and plan to return for maintenance and repairs.

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Fabulous experience. I think I've found a car repairman to go to for the rest of my life. Competent, kind, and fairly priced.

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • ASE Master Technician
  • BBB Accredited Business
  • ALL-DATA
  • BG Products
  • Car Care Aware
  • Call Us For Service: 301-770-2230